Shipping Policy – ArterraPaws

At ArterraPaws, we aim to deliver your products safely and efficiently.

Processing Time 
Orders are processed within 1–3 business days after being placed. Please note: orders are not processed on weekends or holidays.

Shipping Time 
Estimated delivery times:
- UK: 7–12 business days 
- International: 7–15 business days 

These are estimated timeframes and may vary depending on demand, courier delays, or customs processing.

Shipping Costs 
Shipping costs are calculated at checkout unless stated otherwise (e.g. free shipping promotions).

Tracking Your Order 
Once your order has been shipped, you will receive a tracking number via email. Please allow a few days for tracking updates to appear.

Delays 
We are not responsible for delays caused by courier services, customs clearance, high demand periods, or incorrect shipping information provided at checkout.

Incorrect Address 
If you provide an incorrect address and your order has already been processed or shipped, we are unable to make changes or offer refunds.

Lost or Stuck Orders 
If your order has not arrived within:
- 45 days (UK) 
- 60 days (International) 
Please contact us and we will investigate.

Contact Us 
ArterraHoldings@outlook.com

Refund & Return Policy – ArterraPaws

At ArterraPaws, we are committed to providing high-quality products for your furry companion.

Returns 
We do not require returns for most products. If a return is approved, items must be unused, in original packaging, and sent to our address (not the supplier).

Refunds & Replacements (Eligible Cases)
- Damaged or defective items (report within 30 days with photo/video proof)
- Incorrect or missing items (proof required)
- Orders stuck in transit (45 days UK, 60 days international)

Non-Returnable Items 
- Opened or used pet food or supplements 
- Opened grooming or hygiene products 

Not Eligible for Refunds 
- Delivered orders without proof of non-delivery 
- Product dissatisfaction if functioning as described 
- Orders older than 90 days 
- Delays caused by couriers or incorrect shipping info 

Cancellations 
Orders can be cancelled within 12 hours of placing the order.

Refund Processing 
Approved refunds are issued to the original payment method within 5–10 business days.

Important Information 
- ArterraPaws handles all refunds directly 
- Returns must not be sent to suppliers 
- We reserve the right to refuse refunds that do not meet conditions 

Contact Us 
ArterraHoldings@outlook.com

Product Page Notice

Before You Buy:

- Delivery may take 7–12 business days 
- Ensure shipping details are correct before ordering 
- Some pet products cannot be returned once opened for hygiene reasons 
- Contact us if you experience any issues with your order